FREQUENTLY ASKED QUESTIONS

HOW DO I SEND YOU MY PHOTO OR IMAGE FOR KNITTING?

You should attach your photo, logo graphic or other image, to an email at info@knittedpixelstudio.com. We accept, jpg, png, psd (Photoshop) file formats. 

WHAT IS THE BEST TYPE OF PICTURE FOR KNITTING?

The photos that produce the best results are clear, close up & free from too much distraction in the background. However, if your photo doesn't meet all of those criteria, we are pretty confident we can make it work. 

WHAT IS YOUR RETURN POLICY?

  • We DO NOT accept returns, exchanges, cancellations or refunds on any of our customized items.

  • All of our knitted pieces are inspected for quality before shipping including snags & pulls of the yarn.  We take full responsibility for our work. 

  • Please inspect your item carefully as soon as you receive it.  

  • Take care when you open the shipping box DO NOT USE A KNIFE. 

  • If an item is damaged during delivery, we must be notified within 2 business days of delivery to arrange repair.

  • Any damage incurred by shipping should be addressed by the customer to the shipping agent. 

 

All non-custom items

 

  • We do accept returns, refunds & exchanges on all of our non-custom items. 

  • You have 10-15 days after receiving the item to contact us. 

HOW DO I CARE FOR MY CUSTOM KNITTED IMAGE PRODUCT?

Pillows

  • Your Custom Knitted Image pillow cover is washable. I do advise that you try and spot treat any stains first before washing in the washing machine. Blot, don’t rub. Rubbing the knitted fabric too hard will cause pilling.

  • Laundering instructions are on a tag inside the back zipper. 

  • You MUST remove the pillow cover from the white pillow insert (the part with the stuffing) before laundering. 

  • Wash in cold water and lay flat to dry & use a COOL iron if necessary. 

  • Your custom image is knitted & prone to snags and pulls if not properly cared for, just like a sweater.  

Tote Bags

  • We recommend spot cleaning only with mild soap & water. 

  • Blot DON’T RUB.  Rubbing the knitted fabric too hard will cause pilling.

Other Knitted Image products

  • Our other Knitted Image products are machine washable in cold water. Lay flat to dry. Use a COOL iron if necessary.

  • The knitted front is treated with a water resistance spray.  

  • Like any knitted fabric, the knitted design portion is prone to snags and pulls if not properly cared for, just like a sweater.  

 

DO YOU SHIP INTERNATIONALLY?
 

  • Yes! We currently ship to the UK & Canada. We charge a flat fee for international shipping.